3 STAR RATING FOR HOTEL ART & HOTEL, BERGAMO (STEZZANO)
Hotel Art & Hotel in Bergamo (Stezzano) is a big hotel you can use.
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Not the best we have tested.
Read the full hotel review below, and why find out why we came to our conclusion. Our review is based on our experience on the day/time we visited the place. It is also based on the factors we believe are important. It involves the use of discretion, but it is meant to help you make good choices.
We tried this hotel. It's alright, but it could have been improved.
Here is a quick overview of what you can expect at the hotel. The things that cannot be found are marked with “X”, what is available is marked with “V”
- TV in all rooms
- Private workspace (desk)
- Free tea and coffee in the rooms
- wheelchair access
- Elevator
- Room service
- Easy airport transport (TAXI by nigth)
- Hot tub
- Spa (Ekstra payment)
- Shared outdoor area
- Swimming pool
- Private outdoor area
- Escape plan in case of fire, and equipment for extinguishing
- Free Wifi
- Air Condition
- Brakefast
- Family rooms
Price/value
The price was OK.
Staff
Some events brought the average down.
Cleanliness and tidiness
Dirty bed sheets, improper curtain, dirty walls, broken shower set, nearly clogged pipes.
Location
Proximity to the train station means a lot, but this is quite far from the center of Bergamo
Hotel Art & hotel in Bergamo (Stezzano) summary
This hotel in Bergamo has a huge potential to become a very good hotel. That is telling. SPA, fitness centre, car park both inside and outside. There is a bar, cozy common area inside. There is an outdoor area with chairs so you can sit and enjoy the nice weather when it arrives. The shop at the back of the building is very good, so you can buy whatever you need if you are traveling on the next day.
Having said that, it is not acceptable to let some guests party late into the night, when there is noise in between the rooms.
It is not possible to put on bed linen with stains. Presumably it is washed and clean, but you must not put on bed linen with ugly stains. The same actually applies to walls and interior surfaces. It must be clean and neat, it was lacking to a certain extent.
Furthermore, the drain to the shower was almost fully clogged. So that while showering it becomes a basin that you stand in. The shower was also washed quite simply, and it did not help the impression when the shower set was not in proper condition.
The breakfast was OK, there were cold eggs. The coffee was super good.
A few things to sort...
We were asked to bring cash to pay for the stay. When we came to pick up the passport and the receipt for the payment that had been made, the receptionist, obviously did not like us asking about the receipt.
He went around behind the counter and wondered how he was going to make a receipt.
After about 15 to 20 minutes we said that “we need a receipt to keep accounts of where the money goes”.
He seemed to understand. Then the receipt came out of the printer within a couple of minutes.
It’s not very impressive looking from this customer’s side of the counter.